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MyChart Frequently Asked Questions

Below are some frequently asked questions about MyChart. If you cannot find the answer, please call our Technical Support team at 802-847-7500 or toll-free at 1-888-979-1414.

General Questions:: What is MyChart?; Who can access MyChart?; Is there a fee to use MyChart?; I'm not very good with computers. Will MyChart be confusing?; How do I sign up?; Who do I contact if I have further questions?

Your Medical Record:: When can I see my test results in MyChart?; Can I see my medical information from before MyChart's launch?; Why are certain test results not shared electronically via MyChart?; If some of my health information on MyChart is not correct, what should I do?; If I send a message or request an appointment through MyChart, when can I expect a reply?; Can I send data, like blood sugar readings, to my provider in MyChart?; How do I access my After Visit Summary and visit notes?; Can I download my medical records from MyChart?

MyChart For My Family:: Can I ask questions regarding a family member from my MyChart account?; Why can’t I share a MyChart account with my spouse, or use the same email address for all accounts in my family?

After I Have Enrolled: I forgot my password. What should I do?; I forgot my username. What should I do?; Can you send me a new access code since I have lost it, let it expire or did not receive it?; Where can I update my personal information (e.g., home address, e-mail, preferred name, or pronoun)?

Technical Questions: How is my health information protected in MyChart?; I was logged out of MyChart -- what happened?; What technology do I need to use MyChart?; My activation code or link does not work—what should I do?; Is my activation code my user ID?

Billing: How do I pay a bill in MyChart?; Can I see and pay a bill for another person’s account?; Can I request financial assistance or set up a payment plan?

Viewing Another Patient’s Account (Proxy Access): How can I access the medical information of a person I care for?; What information can be seen with proxy access?; What information cannot be seen with proxy access?; How long does proxy access last?; How can I remove someone from having proxy access to my account?

What is MyChart?

UVM Health Network’s MyChart is a secure, web-based patient portal that offers personalized, online access to portions of your medical records. It enables you to securely manage and receive information about your health.

With MyChart, you can:

Request medical appointments.
Begin the check-in process online before an upcoming appointment.
View your After Visit Summary and provider notes.
View test results.
Request prescription renewals.
Access trusted health information resources.
Customize your MyChart account by choosing your pronoun and preferred nickname.
Easily switch from your account to the accounts you have permission to view (proxy accounts).
Send secure messages to your medical care team.
Link your accounts from other organizations that use MyChart.
Grant one-time, online access to health information available in MyChart.
And more.